Shipping Incoterms
Fiberolt.com provides the most commonly used incoterms for your shipping.
EXW – Ex Works
We make the cargo available at our factory, or your designated agency and location in China mainland city with free charges.
CIF – Cost, Insurance & Freight
You will receive the cargo in your country with insurance, which is essential for international transportation to guarantee your property security.
DDP – Delivered Duty Paid
Never worry about the custom clearance and duty fees, all charges are included, just wait for the cargo at your gate.
Shipping Ways
To ensure your merchandise arrive safely and timely with the assistance of our reliable international carriers, we have flexible shipping ways by Express, AirCargo, Marine and Road.According to your specific requirement and cargo volumes, our sales representative will offer the most suitable and cost-effective shipping method for you.
Methods |
Tools |
Time |
Destination |
|---|---|---|---|
|
DHL/FedEx/UPS/TNT |
Airplane |
5~7 days |
Door to Door |
|
Airway |
Airplane |
7~10 days |
Airport |
|
Marine |
Vessel |
30~45 days |
Seaport |
|
Road |
Truck/Train(China-Europe Railway) |
Unstable |
Assigned Address |
Return Instruction
Our products are plug-and-play due to our sound quality assurance system, but there still will be some potential issues which we cannot 100% guarantee that you are satisfied with each item received. You may occasionally encounter the situation where the goods are failed, so we support Return Material Authorization of non-human-induced quality problems within 1 year warranty.
Faulty Analysis
Please contact with your sales account manager to analyze the problem. Provide your PI No. and Series No. of the faulty product, and share the related pictures or videos with us.
RMA Application
If the problem is hardware damaged or cannot be fixed by remotely supporting, you may launch the RMA application, your sales account manager will submit you RMA form to fill.
Return Shipment
The product will be shipped back once the RMA application approved, you can ship the cargo back to our appointed address or we can arrange our forwarder to pick up at your address.
Problem Resolution
Our professional technical team will assess the faulty product and your sales account manager will negotiate with you: repair, replace or refund.
